1. How soon can Remit start processing my claims?
It takes up to four weeks to meet all the electronic requirements and to successfully interface with Blue Cross Blue Shield of Michigan, our Clearinghouse. However, if your practice is experiencing cash flow problems, we can immediately begin to process your claims on paper; this will provide revenue during the transition.
2. Why should my practice use Remit Billing Service?
The very foundation of Remit is built on integrity and commitment to excellence. Remit is more than a billing service, we're a billing solution. In additional to a complete line of standard financial and activity reports, we will provide enhanced operational reports that allow you a broader perspective of your practice. This is not a standard report and was designed by Remit because we believe that you should stay abreast real-time of all dynamics of your practice. Our system is configured to track any aspect of your operation, which allows you to be in the driver's seat of your business, where you belong.
3. Does Remit charge a set up fee?
Our fee is based on a fair market percentage of revenue collected. In other words, we don’t get paid until you get paid. Our success is directly linked to your success and our approach is that of a partnership.
4. How does Remit handle denials?
If the denial is valid, it will be written off. A specified staff member who works with the carrier for a full and complete resolution handles all invalid denials. In some cases, we must work with your staff to receive all necessary reports for reprocessing.
5. My practice is affliated with many Michigan's HMO's, do you process claims for contracted providers?
Of course. In fact, our system is configured to track all HEDIS requirements, allowing you to maximize your reimbursement of any Pay Performance Programs. See our MCO section.
6. What are the operational benefits my practice can expect?
Remit will eliminate the need for a billing staff and the ongoing concerns relative to having an in-house staff, i.e., turnover, training, sick, vacation, and other time off work during which claims are not being processed. Furthermore, we will eliminate the supervision of an in-house billing staff.
7. What insurance carriers do you work with?
We electronically interface with all major carriers, private and government. In cases where you have a carrier not in our database, we simply modify our system to accommodate if possible. On rare occasion, we will default the claim to paper, at no additional cost.
8. How often will we received an invoice from Remit?
Invoices are submitted at the beginning of each month for services rendered the previous month.
9. Is Remit HIPAA compliant?
Yes. Remit procedures and internal processes are 100% in line with the Office of Inspector General suggested best practice for medical billing services.
10. Does Remit handle calls from patients with billing inquires?
The founder of Remit Billing Service supervised a claims related customer service department for sixteen years and has broad-base knowledge in achieving satisfaction when interfacing with a diverse customer base. We understand that we are representing your practice, which is an extension of you, therefore, all communication with your patients are professional with a customer friendly approach.
11. Does Remit handle calls from patient with billing inquires?
The founder of Remit Billing Service supervised a claims related customer service department for sixteen years and has broad-base knowledge in achieving satisfaction when interfacing with a diverse customer base. We understand that we are representing your practice, which is an extension of you, therefore, all communication with your patients are professional with a customer friendly approach.
12. Does Remit mail out statements to patients?
We send out patient statements weekly. We have found that weekly statement mailings reduce turnaround time and allow for payment receipt by the patient quickly after services are rendered. Reminder statements are sent after 30, 60 and 90 days if payment is not received, however, this specific schedule can be tailored to meet your needs. In addition, unlike other billing services, we will send a customize collection letter after the industry's standards three statements guideline in a final attempt to retrieve payment for you.
13. Where do the payments go when received?
All payments go directly to you. We request that you send us a copy of the EOB or verification of payment (check stub) so our records can be kept up to date for patient invoices and adjustments, but you retain complete control of your money at all times.
